About Octopus Energy
Octopus Energy Services, a smart hardware specialist, is dedicated to transforming UK households into 100% green smart homes of the future with their expertise in installing smart meters, electric vehicle chargers, and other cutting-edge green tech. As a licensed Meter Operator, Octopus Energy Services ensures a straightforward and hassle-free process for getting your smart meter, delivering the same renowned customer service that Octopus Energy is known for.
With the energy transition necessitating fundamental changes in how energy is measured and managed in homes worldwide, Octopus Energy Services plays a crucial role in Octopus Energy's plan to build a sustainable energy supplier for the future. Their team of expert and friendly engineers, known as the super talented octo-engineers, work on the ground to install smart meters and other green tech, turning the vision for a smarter and greener energy system into reality.
Octopus Energy Services has a rich history, having been established in 2016 as Affect Energy by CEO John Szymik and later acquired by Octopus Energy in 2018. The team transitioned to Octopus Energy, and the agreement has been honored and exceeded, with Octopus Energy investing in growing the Brighton-based team. Octopus Energy Services was subsequently set up as an in-house energy services provider for Octopus Energy customers, with a shared frustration towards outdated models and poor customer experience, driving them to shake things up.
The service provided by Octopus Energy Services is backed by a team of highly skilled and selective engineers with diverse backgrounds and experience in dealing with customers in challenging situations. They are known for testing heavily for soft skills, behaviors, and attitude during the interview process, ensuring they find the right people for the job. The OES engineers are trained, equipped, and experienced to perform their tasks safely and competently while prioritizing customer satisfaction. Unlike the common practice in the industry, OES Energy Specialists are trained to handle the full range of customer inquiries, resolving problems quickly and providing the necessary solutions. The close link between Octopus Energy and OES allows them to have a detailed account of the issues, enabling them to send qualified personnel for prompt resolution. Despite potential initial customer dissatisfaction, OES works to ensure customer happiness by the end of the process.
For more information about Octopus Energy Services, please visit their official website: Octopus Energy Services.
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